What is a bot?

A bot (short for robot) is a software application that runs automated tasks (scripts) over the Internet

What, or who, is Abby?

Abby is an application that responds to SMS text messages sent to a particular number. She is a combination of services from Amazon Web Services and Twilio, our SMS texting provider.

How do I use Abby?

Text the word Hello to 1-484-ASK-ABBY which is 1-484-275-2229. Abby will respond accordingly. If you have never interacted with Abby before, she will ask you for basic contact information like name, email address and zip code. Once you have completed registration with Abby, you will be asked to email the team at postcards@tonythedemocrat.org. Once you have been approved by the administrators, your interactions with Abby will be streamlined to get you addresses for the campaign of your choice.

Can you use a flip phone to text Abby?

No, you must have a smartphone to interact with Abby.

What is a .txt file? And, how do I open it?

A .txt file is a text file that can usually be opened by all smart phones and computers by clicking on the link. Abby uses text files for the instructions and addresses because the message is so long.

Will Abby also email me the addresses?

Yes, Abby will automatically send you a courtesy copy via E-Mail to the address you provided to her when you first texted HELLO. If you don’t see it in your Inbox, check your Spam or Promotions folders or tabs. Please alert us to any funny business.

Why is Abby taking so long to send me addresses?

Over 99% of the time, Abby will respond to you in less than one second. There have been times in the past when Abby was undergoing a change or had a bad section of code. We are working to minimize these so that the user experience is top notch.

HELP! I need to change my email address with Abby?

Use option 9 in Abby to send a message to the support team and they can get this done.

I keep getting the message “Abby sent me” when I try to register. What do I do?

This often happens with users who have multiple email addresses and they have registered on Abby with one address and a different one with the support team. Our crack support team can get this straightened out for you in no time at all. Simply email us at postcards@TonyTheDemocrat.org and we’ll be happy to help.